- If the purchased product has a technical defect, scratches, or tears.
- Report the problem to Nirvana Store Support within 24 hours of receiving the product.
- If the seal does not open, it can be replaced.
- If the discrepancy is visible without using the product, such as the color or specifications printed on it, the product must be returned in its original condition and without removing the packaging.
- If it is possible to detect a discrepancy only by opening the packaging, it is necessary to keep the original carton and box of the products and strictly avoid throwing them away.
- Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing or destroying it, voids the return guarantee.
Return procedure
Guide to registering product returns
Rules and procedures for returning goods
Customer comfort and satisfaction have always been Nirvana Store's priorities, and in this regard, Nirvana Store strives to ensure that each order reaches the customer in the desired and expected conditions. However, customers may encounter problems after purchasing, in which case service is considered within the framework of after-sales service. Nirvana Store has a 7-day return period for many products.
Under what circumstances can I return my product?
To what address should returned orders be sent?
After contacting support experts, you will be informed of the address for shipping the goods.
How will the shipping cost be calculated?
If a technical defect, technical or physical discrepancy, or apparent damage is confirmed by Nirvana support experts, the shipping cost will be borne by Nirvana Group. To refund the shipping cost of such orders to your account, please send a picture of the receipt to the group's WhatsApp number. In the event of cancellation of the purchase or failure to confirm the defect or discrepancy by Nirvana experts, the cost of sending and receiving the goods back is the responsibility of the customer.